Hub/Adapter FAQ

The Hub's HDMI port does not work.

Please try some of the following steps:
1) Check if the connected USB-C port of your device supports DP-Alt mode. To do this, please consult your device's user manual, contact the seller, or check the manufacturer's website.
2) Try connecting the USB-C HUB to a different computer and / or using a different HDMI cable to see if the problem persists.
3) Connect your HDMI cable directly to your device and see if the connection works. If not, the problem is with your HDMI cable.
4) Check that your monitor is configured for the correct input (HDMI).

The Hub becomes hot while using, is this normal?

It is normal the Hub may become heat while working, in the condition the ambient temperature is 77°F, as long as the temperature of the hub does not exceed 140°F when full-loaded, it is safe and please rest assured to use.

Will 7/ 5 in 1 hub work with an iPad Pro ?

Yes, if you want the hub to work with the iPad Pro, you will need to update to the latest version of the iPad Pro operating system.

Can all ports be used at the same time ?

Yes. Due to the performance limitations of some laptops, it is recommended that you only connect one HDD / SDD at a time.

Does the USB-C hub affect the WLAN?

USB 3.0 interferes with WiFi and other wireless devices due to the similar frequencies of 2.4 GHz. According to Microsoft, the problem only occurs for the 2.4 GHz wireless band, but not for 5 GHz. Please set your router to 5 GHz to avoid the problem.

My hub cannot read my SD/MicroSD cards.

1.Make sure the cards are inserted correctly:
2.Check if the cards are health for normal operation. (manually unlock the card, turn off the write protection)
If you still have issue, please contact us for help.

The internet cannot reach to 1Gbps.

1.Check if your computer, router, lan cables ALL support and set up to 1Gbps.
2.Download the driver, and then reconnect to internet.
3.Restart your computer with the hub plugged in, then reconnect to internet.
If you still have issue, please contact us for help.