Cable FAQ

Why can't USB Cable be recognized by PC/laptop?

The PC/laptop USB interface and USB Cable may not be properly connected:
1) Please check whether the PC/laptop interface function is normal, you can use other wires to plug into the interface to test;
2) Please check whether the USB Cable and the interface are correctly connected;

The USB A to UBS C Cable seems Not Charging.

1. Make sure the USB C port of you device is in good condition/ work well.
2. Unplug everything, then plug in again, or try a different USB C port to test.

If you still have issue, please contact us for help.