Cable FAQ


Are USB-C and Thunderbolt 3 cables interchangeable?

Thunderbolt 3 cables - support Thunderbolt 3, USB 3.1 Gen 2, and USB 3.1 Gen 1 devices.
USB 3.1 Gen 2 cables - support USB 3.1 Gen 2 and USB 3.1 Gen 1 devices.
USB 3.1 Gen 1 cables - support USB 3.1 Gen 1 device.

A Thunderbolt 3 device requires a Thunderbolt 3 cable (as well as a port).

A USB 3.1 Gen 2 storage device requires a USB 3.1 Gen 2 cable (as well as a port), or a Thunderbolt 3 cable and port.
A USB 3.1 Gen 1 device can use either a Thunderbolt 3 cable or a USB 3.1 Gen 2 or Gen 1 cable. In certain cases, a USB-C device is also supported with a USB-C-to-USB-A adapter.

In other words, to benefit from all the attributes of Thunderbolt 3, you must have a Thunderbolt 3-compliant port, cable, and device.

What is the typical transfer speed of a USB cable?

Generally speaking, USB cables are classified into one of two different bandwidth groups: 1.1, which transfers data at a maximum rate of 1.5 Mbit per second, and 2.0, with a 480 Mbit per second data transfer rate. USB 2.0 is backward compatible with the lower data transmission requirements of 1.1, but the substitution can’t be reversed; 1.1 just can’t deliver the rate of data transfer that USB 2.0-rated devices need.

In addition to the bandwidth classifications listed above, USB devices can also be labeled in the following “speed” categories, which specify the amount of bandwidth they need to operate:

• Low Speed: The “low speed” rating indicates that a device requires minimal bandwidth (1.5 Mbit/s) to function, so it can be used in conjunction with either 1.1 or 2.0 USB cables. Joysticks, keyboards and computer mice are a few common examples of Low-Speed devices.

• Full Speed: Devices labeled “Full Speed” need a signal rate of 12 Mbit per second. Since this is such a common bandwidth requirement, all USB hubs on the market have been designed to support Full Speed. And even though the data transfer speed is higher, Full Speed — like Low Speed — transmits equally well via 1.1 or 2.0 USB cables.

• High Speed: “High speed” USB devices run at 480 Mbit per second and require a 2.0-rated USB cable.

• SuperSpeed: This category was developed with USB 3.0, with SuperSpeed+ within version 3.1.USB 3.0 allows for quicker connections, with USB 3.0 at 5 Gbit/s, 3.1 at 10 Gbit/s and UUSB 3.2 at 20 Gbit/s. USB-C is compatible with larger electronics and can support devices at a speed of 40 Gbit/s.

Why can't USB Cable be recognized by PC/laptop?

The PC/laptop USB interface and USB Cable may not be properly connected:
1) Please check whether the PC/laptop interface function is normal, you can use other wires to plug into the interface to test;
2) Please check whether the USB Cable and the interface are correctly connected;

The USB A to UBS C Cable seems Not Charging.

1. Try another USB-C charging cable (if you have one).

2. Make sure the USB C port of your device is in good condition/works well.

3. Check all AC adaptor connections. See if the AC adaptor works.

4. Unplug everything, then plug in again, or try a different USB C port.

If all these are in a good shape, please contact us for a free replacement.

Why is My USB A / USB C cable Transfer So Slow?

1. Please check that the protocols supported by the computer and the device are 2.0, 3.0, 3.2, USB4, TB3, TB4, etc., compare the theoretical speed with the actual speed, and pay attention to the speed of bits and bytes convert.

2. Please check CPU overload, it is recommended to quit unnecessary programs

3. Please check whether you copy and paste many files at one time, and the transfer rate of a single file is not so fast

4. Please conduct a comparison test, you can try to change the hard disk or change to another host interface for a comparison test

How to connect an Android phone to Mac with a USB A/USB C cable?

1. If it is a Samsung mobile phone, download and install the sidesync APP, and contact Samsung official support to solve the problem

2. For other Android phones, if there is an official APP, you can try to install the official APP,
You can also try installing Android File Transfer using

What is the difference between Thunderbolt 3 and Type-c?

The interfaces of Thunderbolt 3 and Type-C are basically the same, but Thunderbolt 3 will mark "3" or a lightning symbol on the connector and besides supporting USB 3.1 protocol version, Thunderbolt 3 can also transmit video signals.

USB/USB C cable connected to the computer shows that it cannot be recognized.

If the computer USB interface and the computer driver are not installed properly, data recognition will be affected. Please check carefully whether the interface is loose.


What does MFi mean?

MFi - made for iPhone/iPad (Apple Certified Lightning cable), You can log in to the official Phone MFi Licensed Accessories (mfi·Phone·com) and search our brand "CableCreation" to confirm.

Do USB-A/USB-C to Lightning cables support data transfer?

Yes. The maximum data transfer speed is 480 Mbps.

The lowest temperature that a lightning cable can endure to work without issues.

The working temperature of a cable is 0-40°C. It can work in lower or higher temperatures (e.g.: -10°Cor 50°C), but it is not recommended because chargers and mobile phones may not work properly in such extreme temperatures.

Do USB-C to Lightning cables support Power Delivery?

Yes. Pair up with a Power Delivery charger to charge up to 87W.

What kind of charger should I use with a USB-C to Lightning cable?

A USB-C Power Delivery charger.

Do USB-A to Lightning cables Charge speed?

Our USB-A to Lightning cables support up to 5V/2.4A (12W) charging output.

Here are some tips to extend the lifespan of your CableCreation lightning cable:

1. Remember to unplug the cable from the adapter when not in use.

2. The Lightning connector is not waterproof. Please avoid storing your cable in high-humidity environments.

3. Use a little rubbing alcohol to wipe clean the Lightning connector surface occasionally and keep your charging port clean.

Printer Cable

How to connect a printer with a USB C to USB B cable?

1. Laptops with Windows and macOS need to download the driver through the official website of the printer to connect.

2. iPads and Android tablets generally do not support connecting to a printer.

3. For wireless printers, please refer to the manual of the wireless printer for details.