Q1: Can all ports be used at one time?
Q2: Does the Negative Ion Function USB-C Docking Station require filter replacement?
No need to buy a filter, never to worry about whether the filter of your air purifier is about to break, and no need to worry about the hassle of buying and replacing expensive air filters.
Q3: Does the multi-port adapter allow for the addition of additional extension cables?
We do not recommend adding an extra extension cable for the hub as it can cause slow transmission, the HDMI port not being recognized, or other connective issues.
Q4: Does it support 4K@60Hz?
Supports up to 4K@60Hz, and is backward compatible with 4K@30Hz, 1080p@60Hz, and 720p@60Hz.
The 4K@60Hz is only available for laptops with DisplayPort 1.4.
60Hz only supports Several models of devices: MacBook Pro 13" 2017/2018/2020, MacBook Pro 15" 2018/2019/2020, MacBook Air 13" 2018, DELL XPS13-9360, Xiaomi Mi Notebook Pro I7 8G, DELL XPS13-7390, Lenovo X1 Carbon, Lenovo E480 , SAMSUNG 767XCM, Huawei Mate Book13 HNL- WFQ9
Q5: Does it support mirror/extended display output?
Supports mirroring and extended mode display output, with no screen shaking, flickering, or splashing. Support 4K HDCP video source expanded screen playback, sound playback is clear and not stuck. PLEASE NOTE: DO NOT support replication or extended displays when connecting the gaming device.
Q6: Does this USB 3.0 interface support charging?
Yes, it can. You can charge an iPhone. But please note that the USB ports are mainly intended for data transfer and do not support high charging power (especially since you should not charge your tablet).
Q7: Does it support all Type-C devices?
Nearly. Please note that your host's USB-C port is required to support data, charging and video (DP-Alt mode).
Q8: Does the USB-C hub affect the WiFi?
According to Microsoft, the problem only occurs for the 2.4 GHz wireless band, but not for 5 GHz. Please set your router to 5 GHz to avoid the problem.
Q9: Does this multiport hub get hot?
It is normal for the Hub may become heated while working, in the condition the ambient temperature is 77°F, as long as the temperature of the hub does not exceed 140°F when full-loaded, it is safe and please rest assured to use.
Q10: What do I do if the connection becomes unstable?
To ensure a stable connection, please avoid connecting devices that exceed a total of 900 mA.
Q11: The internet cannot reach to 1Gbps.
To achieve the full 1 Gbit / s via a network connection, please use an ethernet cable according to CAT5E standard or higher.
Q12:The Hub's HDMI port cannot work.
If the HDMI port does not work, please try some of the following steps:
(1) Check if the connected USB-C port of your device supports DP-Alt mode. To do this, please consult your device's user manual, contact the seller, or check the manufacturer's website.
(2) Try connecting the USB-C HUB to a different computer and/or using a different HDMI cable to see if the problem persists.
(3) Connect your HDMI cable directly to your device and see if the connection works. If not, the problem is with your HDMI cable.
(4) Check that your monitor is configured for the correct input (HDMI).
Q13: Can I connect my usb-c monitor to this?
No, this USB C Hub extends a single Type-C port or Thunderbolt 3 port of your PC/laptop/mobile phone to 10 ports, you cannot connect your monitor to the USB C port.
Q14: Does the Multi-Port adapter have a higher refresh rate with a lower resolution?
Yes, this USB C hub support 1080P@60hz or 144hz, but your monitor and cable also need to support 60hz or 144hz.
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