Other Accessories FAQ

Can I change my shipping address?

Unfortunately, we cannot change shipping addresses once the order been confirmed. Please check your address information carefully.

How long does delivery take?

• Please allow up to 2 business day to give us time to mark your order for fulfillment.
• Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information.
• From the initial time of ordering to the time of delivery, it should take 5-8 business days. 

What could I do if my card is declined?

Below are a list of reasons why your payment did not go through:
• Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
• Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern.
• Your card is not activated for online payments.
• There could be a sending limit on your card that has been exceeded.
• The network you are using to make the payment is not secure or unstable.

To help you make a payment successfully, you may want to try the following:
• Using a different card to make your payment again.
• Try using PayPal Express Checkout and choose credit card.
• A PayPal account is not required but should help with processing the order.
• Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card.
• Use a secure network to make your payment.