Frequently Asked Questions
1. How to install the drivers ?
-For Windows laptop.
Make sure you have updated the BIOS and graphics driver to the latest, and install the drivers with Administrator permission.
Go to Apple Menu-⇾System Preferences-⇾Security & Privacy–>General–>select the lock in the lower left corner to allow apps downloaded from Anywhere->log in your username and password, select “Unlock”, and then install the drivers.
2. Is the USB 3.0 port compatible with USB 2.0?
No, this is not compatible with USB 2.0.
3. When I connect the adapter to a second external display, why does it not work?
It depends on your computer in terms of the amount of displays you can connect. For example, MacBook Air 2011 supports only 1 external display while MacBook Air 2015 supports 2, so please check your computer configuration before you decide to connect to multiple displays.
4.USB 3.0 Controller not working or disappears when devices are connected ?
This is usually caused by lack of power to the card.
Many of the cards using our USB 3.0 host controllers have a power connector that needs to be connected to the system power supply. If a power cable is not connected then the controller may show up in Windows Device manager but disappear when any USB devices are connected to the controller.